Route X is a coaching and client-management, and professional development platform operated by Cornerstone Strategy LLC ("Route X", "we", "us" or "our"), a company based in the State of New Jersey, United States.
We are committed to protecting the privacy, confidentiality, and security of all personal information and coaching-related content processed through our services. Route X does not sell or rent user data, and Route X does not use your content to train artificial intelligence ("AI") models unless you provide explicit, voluntary, and revocable Opt-in consent.
2. Scope of This Policy
This Policy applies to personal information collected when you:
Use Route X web application
Visit our website
Communicate with our support team
Participate in events, webinars, or training sessions
Connect third-party integrations (e.g., Google Calendar, Microsoft Outlook, Zoom, Google Meet)
This Policy does not apply where Route X acts as a data processor under separate agreements with enterprise customers.
Uploaded files, documents, voice or video recordings
Coaching program materials
Data synced from integrations (calendar events, meeting metadata)
We do not access or use Coaching Content except to provide the core functionality of the platform, transmit or display it to authorized users, troubleshoot issues with your explicit permission, or where required by law.
4. How We Use Information
We use personal information to:
Provide and maintain the Route X platform
Authenticate accounts and secure access
Deliver features, integrations, reminders, and notifications
Analyze usage patterns for performance optimization
Respond to support requests
Comply with legal requirements
We do not use Coaching content for:
Advertising
Behavioral profiling
AI training (unless explicitly Opted-in)
Sale or targeted sharing
5. AI Model Training and Opt-In Consent
Route X does not use Coaching Content for AI model training without your explicit consent.
A. Anonymous Data Used Without Opt-in
To improve security, reliability, and platform intelligence, we may use:
This data cannot identify individuals and does not include Coaching Content.
B. Opt-in for AI Model Training (User-Controlled)
You may voluntarily choose to opt-in to allow Route X to use strictly anonymized and de-identified Coaching Content signals for improving machine learning models.
Before use:
Personal identifiers are irreversibly removed
Organization names, people names, and contextual identifies are removed
Text is transformed into abstracted coaching signals (topics, categories, session dynamics)
Opt-in is not required to use Route X and can be withdrawn at any time.
C. No Raw Session Notes or Identifiable Text Used
Even with opt-in, Route X does not use raw text, logs, or identifiable session data for training models.
6. Cookies & Tracking Technologies
We use cookies classified as:
A. Anonymous Data Used Without Opt-in
To improve security, reliability, and platform intelligence, we may use:
This data cannot identify individuals and does not include Coaching Content.
B. Opt-in for AI Model Training (User-Controlled)
You may voluntarily choose to opt-in to allow Route X to use strictly anonymized and de-identified Coaching Content signals for improving machine learning models.
Before use:
Personal identifiers are irreversibly removed
Organization names, people names, and contextual identifies are removed
Text is transformed into abstracted coaching signals (topics, categories, session dynamics)
Opt-in is not required to use Route X and can be withdrawn at any time.
C. No Raw Session Notes or Identifiable Text Used
Even with opt-in, Route X does not use raw text, logs, or identifiable session data for training models.